To Our Valued Customers,
ableBanking, a division of Northeast Bank is closely monitoring the evolving situation related to the Coronavirus (COVID-19) outbreak. A dedicated response team is reviewing guidance from the Centers for Disease Control and Prevention (CDC), as well as state and local authorities, and will make proactive adjustments to our documented and well-tested preparedness plan.
We understand the importance of monitoring the spread of COVID-19 and take the safety of our customers, employees, and vendors with the utmost seriousness. Moving forward, we will provide regular updates on this page as our response efforts adapt to customer needs.
Employee and Customer Wellbeing
Our Facilities and HR teams are proactively working with all corporate offices to ensure they have enough cleaning supplies on hand, and all locations are sanitized multiple times per day. All employees have been briefed on our COVID-19 response efforts and will follow CDC-approved guidance when engaging customers.
In addition, we have established a company-wide reporting process to identify any employee with emerging symptoms consistent with the flu or COVID-19 and will take immediate actions to reduce exposure to other team members. We will impose a CDC-recommended self-quarantine for those presenting symptoms or returning from locations of concern.
While the actual impact of the evolving COVID-19 is unknown, our response team meets daily to review the latest developments and proactively adjusts our business continuity plans to ensure customers have access to funds or can connect with an ableBanker. Any updates to our Customer Contact Center hours will be posted on this page.
24/7 Account Access
All ableBanking customers can access accounts 24/7 via our online and mobile banking tools. If you need assistance with these services, our bankers are ready to help. Visit our Resources page to learn more or call our Customer Contact Center for a tutorial.
We understand the COVID-19 outbreak is still evolving, and there are many unknowns. Our response team will continue to monitor the evolving situation over the coming weeks and be ready to meet your online saving needs. In addition, we encourage you to follow the CDC and World Health Organization (WHO) guidance for the latest developments and advice from the experts.
If you have questions regarding your accounts or our COVID-19 response efforts, please call 1-888-I-AM-ABLE (1-888-426-2253) to speak with an ableBanker.